The personal data controller of getfoodid.com is GetFoodID email info@getfoodid.com.

What personal data is processed

• Name, telephone number and e-mail address (collected only when the user contacts us via the contact form; name and e-mail are mandatory, telephone is optional).
• Customer support data (everything the user submits in the contact form or in emails to resolve customer support).
• Responses to the feedback survey (including an indication of whether you would like to subscribe to the newsletter).
• IP address and other anonymous browser technical information.

Purposes for which personal data is processed

• To respond to queries and provide information using the contact form.
• To resolve customer support issues and provide assistance to the user.
• To collect and analyse feedback and manage newsletter opt-in.
• To ensure the security of the web environment and to compile usage statistics (IP address, browser information).

Legal basis

• Fulfilling an explicit request from the user (responding to a request in the contact form).
• Legitimate interest of the data controller (security of the online environment and statistical analysis).
• User consent (for newsletter subscriptions and feedback surveys).

Recipients to whom personal data are disclosed

• IT and web hosting providers (for website operation and data backup).
• Administrators of the newsletter platform (only for users who have explicitly given their consent).
• External service providers, if the resolution of the query so requires.
• All third parties are required to ensure data protection in line with GDPR requirements (in line with Article 28 GDPR).

Security and data access

• Personal data is stored on encrypted servers protected by access rights in the European Union or EFTA countries.
• Access is restricted to those employees and processors whose task is to process data or provide a service.
• Data controllers are obliged to comply with the requirements of the General Data Protection Regulation and have written processing agreements.

Accessing and correcting personal data

• To access and correct the data, please send an email to info@getfoodid.com.
• In the case of electronic requests, we will send you a response by commonly used electronic means.

Withdrawal of consent

• If the processing is based on the user’s consent (newsletter, feedback), consent can be withdrawn at any time by informing Customer Support by e-mail.

Storage at

• Contact form data and customer support correspondence will be kept until the matter is resolved, but no longer than 3 years.
• Feedback data (including newsletter opt-in) will be stored until the user’s opt-in is withdrawn.
• Technical logs (IP address) are kept for a maximum of 1 year for security and statistical analysis purposes.

Restriction

• Users have the right to request restriction of processing if the data is inaccurate, incomplete or if the processing is unlawful.

Objections

• Users have the right to object to the processing of their data if they have reason to doubt the lawful basis.

Deletion

• Users may request the deletion of personal data by contacting us by e-mail.
• A reply to the request will be provided within one month at the latest, explaining which data will be deleted and the legal grounds on which some data will be kept.

Transfer to

• A reply to a request for data portability will be provided within one month. The user’s identity will be verified via email.

Direct marketing communications

• The email address will only be used to send direct marketing messages with explicit consent.
• To opt-out, you can use the link in the footer of each marketing email or contact. info@getfoodid.com to.
• In the case of marketing related to profiling, the user may object at any time by informing Customer Support by e-mail.

Dispute resolution

• Disputes relating to personal data will be resolved through Customer Support (info@getfoodid.com).
• Supervisory authority: the Estonian Data Protection Inspectorate (info@aki.ee).